BlaBlaCar Bus streamlines toll reimbursements across Europe with MapUp's TollGuru API
With MapUp's TollGuru API, BlaBlaCar Bus replaced manual, error-prone toll calculations with a fully automated, transparent, and accurate reimbursement system-saving hours every week and strengthening partner trust.
From Manual Maze to One-Click Toll Accuracy
Soon, see how BlaBlaCar's European bus network swapped spreadsheets for MapUp's TollGuru API-embedding a Salesforce "one-click" buttonthat delivers partner-ready toll reimbursements with VAT clarity, nationwide accuracy, and renewed trust across 70+ operators.
Manual toll reimbursement maze across 70+ partner operators
As one of Europe's largest intercity bus networks, BlaBlaCar Bus connects millions of passengers across hundreds of routes every month. But managing toll reimbursements for its 70+ partner bus operators across multiple countries was becoming a logistical maze. Each country had its own tolling authority, formats, and VAT rules, and reconciling tolls manually consumed enormous time and created the risk of error.
Before integrating MapUp's TollGuru API, BlaBlaCar Bus's partnership team relied on a patchwork of national toll websites and manual entries to reimburse partners. Every month, they had to gather toll data route by route, cross-check between countries, and key it into their system. The process was not only time-consuming but left little confidence that reimbursements were accurate to the cent.
"If we weren't using MapUp's TollGuru, it would be a manual maze. We'd have to manually input hundreds of services every month and cross-reference national toll websites in France, Spain, or Italy-an extremely time-consuming and error-prone process."
Incorrect or delayed reimbursements risked damaging relationships with bus partners-an outcome BlaBlaCar Bus could not afford in its high-growth, multi-country network. The company needed a single, automated source of truth for toll data that was accurate, transparent, and easy to integrate.
The only comprehensive and reliable solution for European tolls
Having used TollGuru's public web tool in the past, BlaBlaCar Bus was already familiar with MapUp's accuracy and comprehensive European toll coverage. The team began evaluating automation options and quickly realized that MapUp's TollGuru API offered everything they were looking for-robust coverage, flexible API methods, and clean data with and without VAT for easy reimbursement and accounting.
Arthur and his team tested TollGuru results against official national toll websites and found near-perfect parity across all countries. For example, toll amounts for routes like Paris–Lyon exactly matched results from French authorities. This validated TollGuru as the most precise and reliable data source for their reimbursement workflows.
"We tested every tool available, but only MapUp's TollGuru consistently matched the official toll rates across Europe. It was the only comprehensive and reliable solution. It gave us instant confidence in every reimbursement."
Manual methods vs MapUp's TollGuru API
Seamless Salesforce integration for one-click toll reimbursement
BlaBlaCar Bus integrated MapUp's TollGuru API directly into its internal systems-primarily Salesforce-to create a seamless, one-click toll reimbursement workflow. The integration allows team members to instantly fetch up-to-date toll rates for any route with a single button press, eliminating manual lookups and reducing administrative burden.
The MapUp integration team worked closely with BlaBlaCar's technical staff to ensure the setup was fast, flexible, and aligned with internal tools. Within weeks, the partnership team could retrieve the latest toll prices automatically, refresh rates on demand, and generate partner reimbursements with full transparency.
"The API was remarkably easy to integrate. The documentation was clear, the methods flexible, and the data clean and ready to use. Our team could retrieve tolls by route or by line, depending on our needs-it fit our workflows perfectly."
Beyond ease of use, the TollGuru API provided rich detail that proved critical for BlaBlaCar Bus's financial team-such as tolls with and without VAT and consistent metadata across countries. This clarity simplified accounting and compliance, especially when reconciling reimbursements across borders.
Dramatic improvements in accuracy, transparency, and efficiency
By automating toll reimbursements through MapUp's TollGuru API, BlaBlaCar Bus achieved dramatic improvements in accuracy, transparency, and operational efficiency.
Eliminated dozens of hours per month previously spent on manual toll lookups and data entry
Reimbursements now align 1:1 with national toll authority data, ensuring partners are always paid correctly
Transparent, data-backed reimbursements have increased trust and reduced disputes
As BlaBlaCar Bus expands to new routes and partners, toll management scales automatically with no added overhead
"MapUp's TollGuru API gave us 100% confidence in our toll data. When partners ask where numbers come from, we can say with certainty: this data comes from MapUp's TollGuru. It's accurate, transparent, and trusted across Europe."
Today, the BlaBlaCar Bus team can focus on optimizing routes and expanding service instead of reconciling toll spreadsheets. Integration into Salesforce enables near-instant updates whenever a toll rate changes, ensuring reimbursements are always current.
The results extend beyond time savings: the new process has also fostered stronger partnerships. With transparent, trusted toll data, bus operators have greater confidence in BlaBlaCar's systems and collaboration.
Expanding automation to fuel cost optimization and eco-zone routing
Having standardized toll reimbursements with MapUp's TollGuru API, BlaBlaCar Bus is now exploring adjacent use cases such as fuel cost optimization and eco-zone routing to further improve efficiency across its European operations.
"TollGuru already gives us the most precise and instant toll data all over Europe. As we continue to grow, we see MapUp as a key partner to help bring the same level of automation and accuracy to other parts of our business."
BlaBlaCar Bus's success illustrates how even complex, cross-border toll operations can be made simple and transparent through automation. With MapUp's TollGuru API, the company has set a new benchmark for operational efficiency, accuracy, and partner trust-paving the way for smarter, more connected mobility across Europe.