inDrive brings toll transparency to fare negotiations across Australia with MapUp's TollGuru Toll API
By integrating MapUp's TollGuru Toll API, inDrive empowered passengers and drivers with accurate toll calculations for smarter fare negotiations—achieving a 19% reduction in fare disputes and setting the stage for global expansion.
One of the world's fastest growing ride-hailing services
inDrive is one of the world's fastest growing online ride-hailing services that is gaining significant market share in Australia with its innovative pricing model, allowing passengers and drivers to negotiate fares.
To improve fare negotiations and bring toll transparency to both riders and drivers, inDrive needed a solution to accurately calculate tolls across the country. By partnering with MapUp and integrating their TollGuru Toll API, inDrive could enhance the user experience and set the stage for global expansion.
Navigating Australia's complex toll system while scaling globally
inDrive's unique pricing model allows users to specify the starting point, destination address, and their desired fare for a ride. Drivers can then make counter-offers based on this information. However, to make informed decisions during fare negotiations and to provide toll transparency for both passengers and drivers, inDrive needed a solution that accurately calculated toll costs across Australia's complex toll system.
In addition, inDrive had plans to expand its services to the United States and Latin America, requiring a scalable solution that could adapt to different toll systems worldwide.
Accurate toll calculations powering transparent fare negotiations
To address this challenge, inDrive integrated TollGuru Toll API into their platform. The API provided accurate toll calculations across Australia, adapting to various toll systems and taking into account different vehicle types and travel times.
This allowed passengers and drivers to have precise toll costs, enabling more informed fare negotiations, and bringing toll transparency to both riders and drivers, thereby improving customer experience and driver satisfaction.
“As the Project Manager at inDrive, I found the integration process of TollGuru's Toll API to be incredibly smooth and quick. The MapUp team provided sample codes and timely support, which made the implementation seamless. Our developers were able to integrate the API into our platform with minimal effort, and we experienced virtually no downtime during the process. Thanks to the efficiency and ease of integration, we were able to offer our customers the benefits of toll cost transparency in no time at all.”
Significant improvements in fare negotiations and toll transparency
By using MapUp's TollGuru Toll API, inDrive saw significant improvements in their fare negotiation process and toll transparency across Australia.
Precise toll calculations across Australia, empowering passengers and drivers to negotiate fares with more information and confidence
Full toll transparency for both riders and drivers, leading to a more satisfying and fair user experience
A scalable solution that supports the company's expansion plans into the United States, Latin America, and new markets worldwide
Significant improvements across fare disputes, driver retention, customer satisfaction, and support efficiency
“Our goal was to improve fare negotiations by including toll costs usage everywhere, wherever the tolls exist. Thanks to MapUp, we have achieved that goal and seen remarkable improvements in user satisfaction and the overall efficiency of our service. By incorporating accurate toll costs into our fare negotiations, we have been able to create a more transparent and fair experience for both our riders and drivers.”
Measurable impact across every dimension
Reduction in fare disputes
Increase in successful fare negotiations
Reduction in customer support requests
Increase in "+" customer feedback
Decrease in driver complaints
Increase in driver retention rates
Reduction in time spent on tolls
New drivers supported
Increase in customer base in markets