Frequently Asked Questions

TollTally FAQs

  • TollTally is MapUp's GPS-based, real-time toll billing platform for commercial fleets.

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  • Toll agencies typically take 30–60 days to issue an invoice, across 130+ different tolling agencies with inconsistent formats.

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  • Not guaranteed to be identical — it's a GPS-based estimate, which is why it's labeled "GPS Toll" rather than a confirmed charge. TollTally states its calculation is typically within 95–98% of the actual toll agency charge.

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  • TollTally calculates a GPS-based toll estimate right after a trip, independent of any agency invoice.

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  • 100+ countries, spanning 4,000+ tolling agencies worldwide.

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  • No — TollTally calculates and reports what a vehicle owes in tolls; it doesn't remit payment to the tolling agency itself.

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  • Four steps: (1) pull the vehicle's GPS tracks from the connected provider, (2) map-match the GPS points to build an accurate route, (3) overlay that route on TollTally's proprietary toll-road map data, (4) instantly calculate and generate the toll cost for the trip.

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  • Typically within 24 hours of trip completion — most trips show toll information within just a few hours.

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  • A single fixed Toll amount plus a separate VAT line, since VAT rules vary by country (Germany is called out specifically as a place this matters).

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  • Yes — managed and express lane tolls are calculated and shown alongside standard tolls.

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  • Typically within 95–98% of the actual toll charge. Accuracy depends on the vehicle type being configured correctly, GPS data quality, and how closely the modeled lane/time assumptions match what actually happened on the road.

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  • Yes, directly — vehicle type affects toll calculation, so it needs to be set correctly to get accurate costs.

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  • You can update it any time in Vehicle Settings. The change only affects future toll calculations — it does not retroactively recalculate historical trips.

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  • This can happen when GPS data quality was poor or the tracking device wasn't reporting reliably during the trip. If it keeps happening, contact support.

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  • Yes — timestamps are captured at each toll gantry/plaza the vehicle passes.

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  • Yes — toll cost lookups account for regional and currency differences.

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  • Go to platforms.mapup.ai, sign in with your MapUp credentials (email and password), and you land on the Home Page and from there you can go to TollTally Dashboard. A signup option is available on the same page for new accounts.

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  • Yes — a 14-day free trial of the TollTally Dashboard plan.

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  • The trial activates automatically the first time you successfully connect a supported telematics/marketplace account — for any provider except Geotab (Geotab-connected accounts follow a separate path and aren't trial-gated this way).

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  • Access to the dashboard and the ability to make API calls are blocked once the trial period ends, with no grace period. You'll need to upgrade to a paid plan to regain access.

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  • No — some enterprise/pre-arranged accounts are provisioned directly onto an active paid plan and skip the trial entirely.

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  • Yes — contact support to add additional users for your team; each person gets their own login credentials.

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  • No — TollTally is web-based and works on any device with a modern browser, including phones and tablets, but there's no dedicated mobile app.

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  • Settings → Vehicle Settings shows a table of all fleet vehicles.

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  • Click "Edit Vehicle" on that vehicle's row, update the relevant fields (type, name, height, weight, etc.), then click "Update Vehicle" to save.

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  • Both — vehicles sync automatically from a connected telematics provider, and you also have the option to add a vehicle manually.

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  • An auto-generated PDF proving what toll charges a vehicle incurred — with a branded header, vehicle information, itemized toll transactions (location, date, time, amount), totals, and a route map — used for customer billing, driver reimbursement, and internal recordkeeping.

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  • Go to the Trips tab, find the trip, click "Toll Activity Report," then click the download button — the PDF downloads automatically.

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  • Yes — click "Export" on the relevant table, set your date range and filters, choose CSV or Excel, and click Export.

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  • Generate the PDF Toll Activity Report for the relevant trip(s) — which includes the plaza-level breakdown and route map — and attach it to the customer's invoice as documentation for the accessorial toll charge, without waiting on the agency's own invoice.

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  • Export trip data for the reimbursement period, filter by vehicle, use the toll amounts shown to calculate what's owed, and share the report with the driver.

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  • Fleets report saving 15–30 hours per week on reimbursement processing, and typically reducing reimbursement costs by 20–25%, by removing the wait on agency invoices.

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  • Yes — policy controls let you flag trips that use unauthorized routes, or flag tolls on specific facilities, according to your own custom rules.

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  • Current integrations include Geotab, Motive, Samsara, FTS, Wialon, and Echoes. If your provider isn't listed on the Integrations page, there's a "contact us" option to request it.

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  • Go to Settings → My Integrations, find your provider's card, and click "Add Account" (or "Authenticate") to start the connection flow.

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  • Most providers (Motive, Samsara, FTS, Wialon, Echoes) connect via a standard OAuth2 flow.

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  • Yes — a single TollTally account can have multiple marketplaces/telematics integrations connected at the same time, and Geotab specifically supports connecting multiple sessions.

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  • You'll see a notification in TollTally. Go to Settings → My Integrations and click "connect" to re-authenticate — your historical data remains intact through a disconnect/reconnect.

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  • Yes — TollTally is also available as a Geotab Add-In inside MyGeotab itself, showing toll estimates with a vehicle-class dropdown and map markers/tooltips for toll locations, in addition to the standalone dashboard.

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  • There's a dedicated Motive integration surface (a separate hosted web plugin) alongside the standard OAuth connection into the main TollTally dashboard.

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  • Vehicle records (for syncing your fleet list) and GPS location history for those vehicles over a given time range — the two data types every integration is built to fetch.

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  • Not guaranteed — it's explicitly a GPS-based estimate (labeled "GPS Toll" rather than a confirmed charge, because it may not match what the agency eventually bills).

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  • Reconcile it against TollTally's earlier GPS-based output for the same trips. TollTally's real-time numbers let you bill and reimburse immediately rather than waiting for this step, with reconciliation happening afterward.

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  • That's the role of TollMatch, a related but separate MapUp product built specifically around agency invoice reconciliation and dispute workflows.

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  • There's a "contact us" option at the bottom of the Marketplace Integrations page specifically for requesting a provider that isn't yet supported.

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  • Email tolltally@mapup.ai, or use the support portal at mapup.ai/contact-us.

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  • TollTally API transactions are billed per endpoint and route distance. Route Polyline counts one transaction per 300 miles, GPS Tracks counts two (map-matching + toll computation), and monthly volume tiers determine the unit rate.

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